An elegant young Harvard Business School associate professor ordered some Chinese food the other day. Boston.com has the story.
Ben Edelman is an associate professor at Harvard Business School, where he teaches in the Negotiation, Organizations & Markets unit.
Ran Duan manages The Baldwin Bar, located inside the Woburn location of Sichuan Garden, a Chinese restaurant founded by his parents.
Last week, Edelman ordered what he thought was $53.35 worth of Chinese food from Sichuan Garden’s Brookline Village location.
Edelman soon came to the horrifying realization that he had been overcharged. By a total of $4.
If you’ve ever wondered what happens when a Harvard Business School professor thinks a family-run Chinese restaurant screwed him out of $4, you’re about to find out.
(Hint: It involves invocation of the Massachusetts Consumer Protection Statute and multiple threats of legal action.)
The correspondence follows. Edelman ordered from a menu on the website of Sichuan Garden, and each item (of four) was charged $1 over the price on the menu. Edelman pointed this out, Duan apologized for the fact that the website hadn’t been updated recently. Edelman demanded a triple refund.
And then it got worse, and then worse, and then worse again. Check it out, because it’s quite a display of patrician bullying and cruelty.
Updating to add: the Guardian also reports.
Duan responded an hour or so later, telling Edelman that his is a “mom and pop restaurant” and plaintively offers to honour the website price. But it was too late for hearts and minds with Edelman.
“It strikes me that merely providing a refund to a single customer would be an extremely light sanction for the violation that has occurred,” he replied. “To wit, your restaurant overcharged all customers who viewed the website and placed a telephone order – the standard and typical way to order takeout. You did so knowingly, knowing that your website was out of date.”
“You don’t seem to recognise that this is a legal matter and calls for a more thoughtful and far-reaching resolution. Nor do you recognise the principle, well established in applicable laws, that when a business intentionally overcharges a customer, the business should suffer a penalty larger than the amount of the overcharge.”
The exchange went on in the same vein. Duan offered to refund the difference, and the $12 which Edelman demanded, to no avail.
A rich guy has been overcharged $4! This must not stand!
Another useful lesson in what not to be.
(This is a syndicated post. Read the original at FreeThoughtBlogs.)

