Two ringie-dingies

FEMA wasn’t answering the phone.

Two days after catastrophic floods roared through Central Texas, the Federal Emergency Management Agency did not answer nearly two-thirds of calls to its disaster assistance line, according to documents reviewed by The New York Times.

The lack of responsiveness happened because the agency had fired hundreds of contractors at call centers, according to a person briefed on the matter who spoke on the condition of anonymity in order to discuss internal matters.

The agency laid off the contractors on July 5 after their contracts expired and were not extended, according to the documents and the person briefed on the matter. Kristi Noem, the homeland security secretary, who has instituted a new requirement that she personally approve expenses over $100,000, did not renew the contracts until Thursday, five days after the contracts expired. FEMA is part of the Department of Homeland Security.

So in other words there is no federal emergency management. We’re on our own. Good luck!

The details on the unanswered calls on July 6, which have not been previously reported, come as FEMA faces intense scrutiny over its response to the floods in Texas that have killed more than 120 people. The agency, which President Trump has called for eliminating, has been slow to activate certain teams that coordinate response and search-and-rescue efforts.

Sorry, folks, disaster relief is a luxury we just can’t afford.

After floods, hurricanes and other disasters, survivors can call FEMA to apply for different types of financial assistance. People who have lost their homes, for instance, can apply for a one-time payment of $750 that can help cover their immediate needs, such as food or other supplies.

On July 5, as floodwaters were starting to recede, FEMA received 3,027 calls from disaster survivors and answered 3,018, or roughly 99.7 percent, the documents show. Contractors with four call center companies answered the vast majority of the calls.

That evening, however, Ms. Noem did not renew the contracts with the four companies and hundreds of contractors were fired, according to the documents and the person briefed on the matter.

The next day, July 6, FEMA received 2,363 calls and answered 846, or roughly 35.8 percent, according to the documents. And on Monday, July 7, the agency fielded 16,419 calls and answered 2,613, or around 15.9 percent, the documents show.

Look, the federal government has more important things to do, like flying Trump back and forth to Mar a Lago every weekend.

“Responding to less than half of the inquiries is pretty horrific,” said Jeffrey Schlegelmilch, who directs the National Center for Disaster Preparedness at Columbia University.

“Put yourself in the shoes of a survivor: You’ve lost everything, you’re trying to find out what’s insured and what’s not, and you’re navigating multiple aid programs,” Mr. Schlegelmilch said. “One of the most important services in disaster recovery is being able to call someone and walk through these processes and paperwork.”

Most people apply for FEMA aid by calling the disaster assistance line or visiting the agency’s website, said Jeremy Edwards, a former FEMA spokesman under the Biden administration who is now at the Century Foundation, a liberal research organization. The Trump administration last month ended FEMA’s longstanding practice of going door-to-door in disaster-battered areas to help survivors apply for aid.

Sure he did, because the Merican People are not babies, they don’t need door-to-door help just because a flood has wiped out their entire neighborhood. What they need is Donald Trump running his mouth when he’s not too busy playing golf at Mar a Lago.

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