Mood swing

Belatedly, and therefore unconvincingly, Oscar Munoz issued a statement saying he feels just terrible about the whole thing. If that’s true why didn’t he mention it yesterday?

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.

Very true, so why didn’t you say so yesterday? Sir. Why did you say yesterday that the passenger who was beaten up was “disruptive and belligerent” while you didn’t say one word about a¬†truly horrific event or your¬†outrage, anger, disappointment at that event? Why didn’t you apologize to him yesterday? Sir.

I want you to know that we take full responsibility and we will work to make it right.

That’s nice, but it would be nicer if you’d done that yesterday. Sir.

7 Responses to “Mood swing”